How to Use RescueTime to Improve Productivity

Screen shot 2012-01-30 at 12.13.12 AMLately, I’ve been a bit overwhelmed by the sheer volume of tasks I need to accomplish. 

In the past, I’ve tried GTD with limited success, only to create a bunch of un-prioritized lists, categorized by context.  As a result, I ended up accomplishing a great deal of unimportant (yet satisfying) tasks, but ended up missing some deadlines with some painful consequences.

In one case, payroll provider neglected to deposit the required tax deposit on time and I was hit with a usurious penalty.  It wasn’t entirely my fault, but still it hurt.  It still took me months before I was able to properly fire them, move to another payroll provider, and fix all of the accounting issues.  It was a tremendous headache.

I learned a valuable lesson: prioritize your tasks, which doesn’t fit well within the GTD system.  GTD is focused on getting the most done, not the most important things done.

So this month, I renewed my focus on becoming a better manager of my time.

After I saw Randy Pausch’s Lecture on Time Management, I decided to audit my time with RescueTime.  I’ve been going on a week and so far, Randy was right on the money.  I was surprised at home much time I was wasting.

RescueTime is a great tool to help you get a handle on how you spend your time, and it compares your time against the average RescueTime user.  Today (Sunday) I’m hitting 74%, and I’m more productive than 91% of people.   There even a badge that highlights your efficiency compared to the user users.

A few days ago, I learned that I was spending way to many hours at home reading news and looking at MLS listings.  I stopped and my productivity shot upwards quickly.  Tonight, I’ve hammered out  a slide deck, completed several class assignments, and am coding again. 

Maybe you should give RescueTime a try too.  It is free.  What do you have to loose?

Posted in Time Management | Leave a comment

vWorker Marketing Fail (2012 Newsletter)

Personally, I’m not a big fan of vWorker.com (formerly rentacoder.com), especially since they jacked up their rates and added the “AccuTimeCard” spy app that periodically takes snapshots of you as well as your desktop.

I do have an active account, but I’ve never found a freelancer project that interested me.  I still go back every now and then and search through the posted jobs, but many of the postings skew to the bottom of the barrel, a split between build-me-a-copy-of-amazon.com-for-$500 and the impossible (like turn-my-iPhone-into-laser-gun-and-mind-control-device). 

While some coders have been able to wrangle enough work to scratch out a meager living through them, the site just feels amateurish to me, like it was done on the weekends by someone learning .net, someone who doesn’t learn very well.

Well tonight, I got their 2012 marketing newsletter, which I saw with interest they are now promoting client testimonials:  Screen shot 2012-01-24 at 10.21.03 PM

“… A traditional firm in his local area quoted him an astronomical €10,000. Fortunately, he was clued into vWorker on the recommendation of some online friends, and gave vWorker a try. In a short time, his vWorkers had created HotelHaggle.com at a fraction of the cost.”

I’ve had some miserable experiences with outsourcing projects.  I wanted to see it done right for a change. 

The only problem?  It wasn’t.  The featured site was down. 

Want to see what a team of virtual writers, programmers and virtual assistance can do?  Here it is:

Screen shot 2012-01-24 at 10.21.28 PM

How awesome is that?  I had a good laugh.

Posted in Business of Software | 1 Comment

I Fired a Real Estate Agent Today

We started looking for homes very recently. 

We’re looking for an affordable starter home that we could turn into a rental.  In this area, homeowners are walking away from their homes, which is not only decimating the home values, but they are also pushing the rental market up to the point where mathematically it just doesn’t make sense to rent any more.

I contacted a real estate agent (Agent C) to help, through Zillow.  More specifically, I wanted to look at a property my wife saw on Zillow. 

“No problem,” she enthused.  “But that home was sold in October.  Zillow and Trulia don’t update very often.  They are often inaccurate.  I have access to the MLS, so you should deal with me.  Besides, I have a another property close by for you to see.” 

I agreed, and told her the price range and area where we were looking.  She wanted to meet at the property and discuss the process of buying a home.  Before we hung up, she commented she’d be bringing her husband.  I thought that was a little odd, but assumed they were a real estate husband-wife team.

She immediately starting sending me MLS listings for properties in the price range, but outside the area we were looking for.

On Sunday, I drove over to the property to see her.  We talked for a while and she gave me a folder with some property listings printed out.  She gushed about her credentials, and told me about her husband (who wasn’t a real estate agent at all). 

I asked her about HomePath (Fannie Mae REO program), and she responded that Trulia and Zillow aren’t accurate at all.  Perhaps she didn’t hear me correctly.  But before I could ask again, she told me that she had access to MLS and would setup my profile so that I could see the realtor’s remarks.  It was a special setting she could enable to allow me to see this special, privileged information.

She showed me the remarks for the property – that disclosed that the FHA would not loan on the property.

I asked her why the FHA wouldn’t finance on the property and paused, and said it was probably because of the number of renters.  She never would admit it might be because the HOA might be in financial trouble, even when I prodded.  She wasn’t telling me the whole truth, I confirmed later with a loan officer. 

As I left, she whispered, “I think you should make an offer.  Offer one hundred thousand.  You should offer one hundred thousand today.  I’ve already gotten three calls on this property.  It won’t last long.”

I paused.  The real estate agent was telling me to offer $100k for a property listed for $89k, that the FHA had publically declared it won’t finance.  I thanked her for her time and left, but on the way out looked at the Realtor’s sign in the front yard.

The original property I wanted to look at was sold in October, but was relisted at the beginning of the year.  She should have known this because I sent her the address and asked her about it. 

Her initial contact email had her real estate company’s name – and you guessed it – it was the same company that had the listing.

When I emailed her to ask if she was the listing agent, she responded that she was a Dual Agent, and attached me the required disclosure form, entitled, “Agency Relationships in Real Estate Transactions.”

I see.  The agent steered me to a property where she would get a bigger commission, and she wanted me to pay $10k extra over the asking price in a decimated market, where the FHA wouldn’t loan on it.

I quickly hammered out an email and fired her on the spot.  

Posted in Investing, Real Estate | Leave a comment

Are Credit Card/Airline Miles for Suckers?

Update: American Express has removed the ability to see what purchases were made through their mall.  You can no longer easily track if your bonuses will post to your Membership Rewards account.  Furthermore, they are now stating that bonus points will be credited to your about 10 to 12 weeks after you meet the qualifying critera for eligible bonus transactions.

imageIn November, I signed up through a link that promised 25,000 Membership Rewards points for signing up for the Platinum Card.  At the time I searched for a better deal, but ended up signing up for the 25,000 points offer.

When the statement closed two weeks later, I called to make sure the 1 month spending window was from the date I activated the card and not the date of the application.  The customer service rep assured me that everything was ok, and the bonus would be applied within eight weeks.

Eight weeks passed, and I never got the points credited to my account. 

I sent a message through the American Express website, only to receive a reply stating that the issue was being investigated and that someone would reply within ten days.  No one ever did.

I sent another message, only to receive a terse reply the next day that I won’t be getting the bonus.  I called American Express and was told by the representative that their computer system was down, so she couldn’t look up my account, but she could answer general questions about the Membership Rewards program.

I assumed it was a mistake.  Perhaps a Firefox ad blocker ate a cookie.  Maybe I clicked through a bad affiliate link.  I foolishly didn’t print out the offer or call to verify that a specific bonus ID was attached to my account.

Unfortunately, I’m not alone.  There is a long running post on FlyerTalk about American Express not honoring bonus IDs, and the absurd lengths people had to go to get their points by tracking down and calling special (unpublished) American Express phone numbers.

I simply don’t have the time or wherewithal to go the distance to get them to fulfill the deal.  I now put American Express in the same category as sleazy rebate processing companies. 

I’ve learned the hard way not to buy products with rebates attached to them; it simply isn’t worth the hassle.  Likewise, I’ve also learned that purchasing through mileage/cash-back malls is a loosing proposition as well (FatWallet is a notable exception; they actually honor their cash back offers).

Are Miles Earning Portals Turning into an Outright Scam?

Has Cartera (who runs most airline shopping portals) turned to the rebate processing industry as a profit model?  A model where you simply cheat unsuspecting customers? 

Customers who actually verify the miles/points haven’t posted after multiple months, who complain after eight weeks are subjected to a long “investigation” period to “resolve the issue.”  Rarely, some report that persistence pays off and they get their rebate, but most people simply give up.

There is tons of material posted on various credit card forums filled with the anguished cries of people who foolishly signed up for a credit card and started shopping at a mileage shopping portal, who never received their promised miles.

It appears as if companies like Cartera and FreeCause have discovered what rebate processing companies have known for years, you can just cheat people and satisfy those who complain loudly enough and get away with it.

Perhaps most shockingly, the volume of these complaints has increased in the last several years.

Here are just a sampling of some of the discussions revolving around scammed customers:

And the list goes on, and on. 

I guess the age old advice is still very relevant today: buyer beware.

Posted in AAdvantage, American Express, Delta, Priority Club, Reward Points, SPG | Leave a comment

Sorry, the Blog has Moved (but you’re in the right place)

imageIf you are seeing this message, you made it.  Congratulations and welcome to my new and improved blog (at least, half of it).

I’ve moved my blog from my corporate web site and split the blog into two blogs: one that covers my life in general and the obstacles encountered while starting and growing two small business (this blog) from a high level, and a second blog that only covers the gory technical details that I encounter while grappling with software development.

It seemed that I had two audiences, two distinct groups that don’t normally overlap: entrepreneurs and programmers.  The former would suggest fewer postings on the intricacies of git and more business stuff, while the latter would suggest the opposite. 

Since I started my consultancy some five years ago and started blogging about it, I never envisioned so many people would read my blog.  Over time, the readership has continued to grow.  I always appreciated all of the comments and support.

However, all of the comments are now gone as they didn’t survive the transfer.  Quite a few of the original blog postings didn’t transfer either, but I will manually try to resurrect the ones that were most visited.

In a way, I’m starting over.   And it seems like this was a good time to do it.  Looking ahead, this is going to be my busiest year ever.

I’m in the process of migrating my corporate website from ASP.NET to a LAMP stack, while completely rewriting it.  I’m launching several new iOS apps.  I’m also working on a second degree while taking in freelancing work.

So update your subscriptions to the new blogs (http://joe-turner.net/ and  http://coding.joe-turner.net/). 

Posted in Announcements | Leave a comment

Outlook 2010: How to View Multiple Calendars in Overlay View

Outlook is a god-awful application which is forced upon knowledge workers the world over.  Worse yet, once you get familiar with all of the obscure settings and context menus in Outlook, along comes another horrendous UI redesign wherein Microsoft rearranges the buttons and settings.

If you want to view multiple calendars, the default setting brings them up side-by-side.  This is totally useless; any other modern calendar defaults to having the events overlaid (merged).

Undoubtedly, if you are reading this, you are hammering Google to try to figure out how to accomplish this feat.  You probably already figured out how to do this with previous versions of Outlook.  Well Microsoft moved the options.

Here is how to do it.

imageSelect the multiple calendars you want to overlay.  This will bring up the monthly calendars side-by-side. 

imageNow you have to click on each calendar tab and select “Overlay.”  If you have five calendars, that is five clicks.

Then you will now have a merged monthly calendar view, and you can now see all of your appointments and events in a merged view, just as it is in iCal or Google calendar.

Posted in Time Management | Leave a comment

Inbox Zero – I finally get it now.

imageI’ve always had trouble effectively managing the flood of email that I receive on a daily basis.  I have five primary email addresses to deal with on a daily basis and one that languishes in virtual purgatory.  I normally would haphazardly alternate between deleting, archiving, and filing. 

I had made the mistake that assuming “inbox zero” was little more than a shirking your responsibilities and deleting all of your email (declaring “email bankruptsy”) and moving on.

However, after watching Randy Pausch’s lecture on time management, when I pondered the concept of “inbox zero,” and where it intersects the GTD universe, it finally clicked:

  • The inbox is a transitory bucket that needs to be dealt with and kept clean.  Process it down until it is entirely empty.
  • Convert e-mail into actionable items.  Transfer them to a to-do list and archive.  You can always search for them later if you need to go back to them.
  • Move documents out of email.  Leaving invoices, orders, time sheets, and documents in email just reinforce the habit of keeping email around forever.  E-mail is not an effective mechanism to save copies of documents, especially if you don’t trust the IT department.
  • Don’t delete, archive. 
    • As a recovering e-mail hoarder, I would delete email but I was always concerned that I would delete something important, so I started filing the email away.  While it was taxonomically satisfying, I would ultimately misfile email.  I now archive and have a searchable archive of email.
    • If you’ve configured your iPad/iPhone email reader to delete mail, stop and turn on “archive.”  This will move the message out of your inbox, but not delete it.  Of course, this doesn’t work if you are connecting to an Exchange server, but if your email server is Gmail, then you can archive email which is visible from the “All Mail” filter.
  • Turn off the audible email notification.  Interruptions are costly. 

image

So here is my new workflow with e-mail:

  • Turn email into actionable items.  If something comes to me that takes less than five minutes to do, I do it, and then archive the email when I’m done.  If it takes more than five minutes, I write a task in my to do list and archive the email.  That way email in my inbox represents stuff that needs to be done, which I haven’t tackled yet.
  • Bills.  If I get a bill that I’m expecting, such as a credit card bill, I pay the bill and archive or delete the notice.
  • Shipping notification and order notifications.  Often if you order products from various online shopping sites, you will get an order confirmation, and a shipping notice.  I immediately archive the shipping notice.  If the package is important, I will put the expected delivery on my calendar.  If the package never shows up, I can search for the shipping notification and track it.
  • Time sheets.  I no longer fax my time sheets.  I scan and email them.  I immediately print the time sheets to NeatDesk and then file them.  I archive the email so I can search for the time sheets later.
  • Newsletters, solicitations, and press releases.  I either read it immediately, or later that day.  By the end of the day it is deleted.

And that is how I finally conquered email and simplified my life.

Posted in Time Management | Leave a comment

Randy Pausch’s Lecture on Time Management

Carnegie Mellon Professor Randy Pausch gave a lecture on Time Management at the University of Virginia in November 2007.

I never caught this video the first time around.  I did see Randy’s The “Last Lecture,” but never caught the time management lecture.  If you missed it like I did, I highly recommend you watch.

Watch the Video and come back in 30 days to watch it again to see what you have improved.

 

Tips:

  • Failing to plan is planning to fail.
  • Plan each day, each week, each semester (or whatever time quanta you deal with)
  • Break things down into small tasks.
  • Do the ugliest task first.  If you have to eat a frog, don’t spend time looking at it; If you have to eat three frogs, don’t pick the smallest one).
  • Cluttered paperwork leads to thrashing.  Keep your desk clear and one thing only.  Touch each piece of paper once.
  • You inbox is not your to do list. Having a cluttered inbox is just as bad as having a cluttered desk.
  • A speakerphone is recommended.
  • Stand during phone calls.
  • Group your phone calls, right before lunch or right before quitting time.
  • Get a phone headset.
  • Address stamper so you don’t have to keep writing writing your address.
  • Thank you notes.  Use them.
  • Learn to say No.
  • “Procrastination is the thief of time”
  • It’s not a vacation if you are reading e-mail.
  • Make time for sleep.  Sleep-deprivation impacts performance.
Posted in Time Management | 1 Comment

What the Hell is TravelSureRevy?

I noticed while checking out the comments to a CNN Money article a spammer has been posting comments like:

Just do a GO0gle search for “TravelSureRevy” all one word and click the first site that comes up.

So what is TravelSureRevy?  Nothing!  It is a keyword the spammer has been able to saturate on Google, where the top website is the spammer’s.  The spammer is making money on Google ads.

The spammer has started a website (www.travel-insurancereviews.com) and is saturating news sites with comments that cryptically ask the user to Google the keyword, wherein the top site is the spammer’s site.

Since there isn’t a company or product named TravelSureRevy, they can basically own the search results, until other spammers catch on and beat them with the SEO stick.

Until then, they make money for add impressions and clicks, while building the stats for their site.

Posted in Search Engine Optimization (SEO) | Leave a comment

Maximizing Productivity with the iPad, Part II: GTD with the iPad

In Part 1 (Maximizing Productivity with the iPad Part I: A Paperless Office), I basically stated how I’m desperately in need of a productivity makeover and that I’m building my organizational efforts around the iPad.  In this posting, I’m going to cover capturing written notes, and how I’ve setup my hybrid GTD system on the iPad.

“Insanity: doing the same thing over and over again and expecting the same thing.” – Albert Einstein

Before I lay out how I structured my productivity system, let me start buy analyzing the various time management systems that I have used.

In the past, I’ve used just about every day planner in existence.  I’ve used Day Timer’s 1 page per day, 2 page per day, 2 page per week.  I’ve tried Franklin Covey’s planners.  I’ve tried GTD in moleskine notebooks as well as with various digital approaches, from text files to OmniFocus to Remember The Milk.  I even used Levenger’s Circa planner for a few months.  None seemed to work well for me for any length of time.

Day Timer

I was most successful with Day Timer’s 2 page per day format.  It has ample space for appointments, to-do list, expenses and for noting what you did during the day.  No matter which planner system I would try, I would always go back to this one.  It is the gold standard in my opinion. 

One of the best things is that you have a daily to-do list.  You decide each day what you are going to accomplish, and (if you use their system) you prioritize each of the tasks with a letter and number, to order them by priority and urgency.

Unfortunately, they are now using cheaper paper so my ink fountain pens bleed through and the binders are bulky and heavy.  No Day Timer planner app for iPad.

Franklin Covey

When I had fewer tasks, I used Franklin Covey’s weekly planner for about six months, which worked great for tracking billable hours for a single client, but soon it wasn’t enough.  I tried one of the other formats before I gave up.  No app for iPad.

David Allen’s Getting Things Done (GTD)

Lastly, I used David Allen’s GTD in various implementation and met with limited success.  GTD focuses on capturing information and turning it into actionable steps, to the exclusion of all else.

The system is simple and yet powerful.  Tasks are arranged not by priority or date, but by context.  You group all of the tasks that have a similar context, say on the phone, so you can efficiently process the tasks based on your context.  If you need to make phone calls, they are implicitly filtered on their own list so you can make all of your phone calls one right after another, making more efficient use of your time.

When processing the tasks, priority isn’t even mentioned, only one rule – if the task takes less than 5 minutes you do it, no matter what it is.  This is great, except if you have dozens of 5 minute tasks and one arduous but extremely important task.  You risk doing unimportant busy work without tackling the important stuff.

Another way GTD differs is the total emphasis on tasks and zero on records or notes.

Capturing Notes

My notes are invaluable to me.  Here are some perfect examples why:

IMG_0005When I worked for a large computer manufacturer, I ended up getting cross ways with a technical lead on the project.  I’m not sure if it was our opposing views on politics, or that I objected to him rewriting the copyright headers to replace the contractor’s account name/initials with his own (making it look like he was checking all of the code in if you just look at the copyright header).  But whatever the reason, the lead made it his mission to get me fired.  A coworker told me that he started slamming me in meetings I wasn’t invited to, frequently.

A short time later, a manager questioned me about my working hours.  I assume the tech lead had flatly stated that I wasn’t coming in to work and fraudulently billing time.  The manager would make comments like, “I heard you didn’t come in on Thursday, but you have hours on your time sheet.”  This went on for several minutes, covering multiple days.

Thankfully, I had my Day Timer and was able to tell the manager on the spot the exact time I started work, left for lunch, and left for the day.  At the end of the week I would pull that information to fill in my time sheet, so I knew the hours matched.  It wasn’t until I suggested that he check the security badge readers that he left and I never heard another word about it.

On another contract, I worked with a bully that played fast and loose with the facts.  One tactic he used was ambush you in a meeting in front of multiple managers, and you would be too embarrassed and angry to be able to coherently correct him or defend yourself properly.  By the time you had you facts straight and remembered what happened two weeks prior (probably after the meeting), you were already wounded from corporate combat in the eyes of the managers. 

He did it with me.  I flipped open my notebook and I said, “let me check my notes.”  I gave a detailed description of why I chose to do what I did, and asked the other developers about what we discussed.  It not only diffused the situation but also jogged the memories of the other developers who rushed to defend me (and themselves).  It turned an attack into a spirited discussion.

In any event, I’m now a student again, and I need to write copious amounts of handwritten notes.  Keying in information using the touch screen keyboard is simply to painful. Carrying around a Bluetooth keyboard wasn’t much better.  Carting around various notebooks, binders, and planners wasn’t going to cut it either. I needed a better way, and I wanted to do it on the iPad.

I already had an original iPad, I decided to re-task the iPad to help me take notes, and become more productive.  I’m certainly glad I did.  It has become a godsend.

imageI purchased a folio cover, a stylus pen, and an app called Noteshelf.  Noteshelf is currently one of the best (if not the best) iPad application for capturing handwritten notes.  With Noteshelf, I can write handwritten notes, organize them, export them via PDF or images, through e-mail, Evernote, or even mail the notes to my Kindle cloud account.

This is especially useful if you have an instructor who wants homework turned in PDF format.  Rather than struggle with trying to type equations into Word, you just write them out and then email them to yourself, make sure everything looks good, then email them to your professor.

Perhaps even better, the notebooks can be customized with various template backgrounds, from standard college ruled paper, to quad paper, to a generic day planner template.

The only downside is that you can’t flag, bookmark, or add tabs to the pages as you would in a real moleskin, or insert typed text.  

I highly recommend this app.

Using Your iPad Like a GTD Moleskine Notebook

I created a Noteshelf notebook to hold daily notes, which details what I’ve done during the day, and tracks my billable work hours. image

Next, I added pages to hold my tasks.  On the top left, I added the context label such as “Inbox” or “@mac/internet,” etc.

After some thought, I started using the format for the tasks shown in the image (left).  Each task is dated to give me an idea of how long a task has been languishing undone.

Next, I add a hyphen (-) to denote a new uncompleted task.  When I finish a task, I draw a vertical line to mutate the hyphen into a plus sign (+) to denote that a task is finished.  I also append the date the task was finished, or if on the same day no date is appended.  If I want to drop a task, I cross off the hyphen, creating an asterisk (*) to show a task is deleted.  If I move the task to another list I append a greater than symbol to the hyphen to create an arrow (->) and a append the task with the context I’m moving it to.  Likewise, if I delegate the task to someone else, I prepend a less than symbol to the hyphen creating a leftward pointing arrow (<-) and I append the name of the person I have delegated the task to with the date.

Just by looking at the list I can quickly see what I have done, have left to do, who I am waiting on, and how long it takes me to complete the various tasks.

Posted in Time Management | Tagged , | Leave a comment